Category Archives: Enhance Customer Contact

UK Telehealth is finally coming of age.

According to new a research report, around 2.2 million patients worldwide are using a home monitoring service based on equipment with integrated connectivity at the end of 2011. The figure does not include patients that use monitoring devices connected to … Continue reading

Posted in Enhance Customer Contact, Home Networking, Innovation, Larger Enterprise, Messaging and Collaboration, Operational Efficiency, Productivity Up, Costs Down, Realtime, Telemedicine, Video, Video Conferencing, WAN | Leave a comment

Trade up to Advanced UCC from Siemens

Trade In your legacy communications system today and get advanced Unified Communications features for your entire company for free! If you’re looking to simplify your communications infrastructure, move to a cost-cutting IP environment and roll-out productivity-enhancing unified communications, there’s never been … Continue reading

Posted in Collaboration, Customer Experience, Enhance Customer Contact, Larger Enterprise, Messaging and Collaboration, Productivity Up, Costs Down, Promotions, Siemens, Small Business Communicate, Take the office with you, Unified Comms, VOIP | Leave a comment

Scottish SME’s increasingly adopting the latest technology.

Nowadays, cloud computing, unified comms and virtualisation are the technologies most in demand but it would seem that the public sector will not be the sector who are most interested in them. According to a recent Pearlfinders Index, which monitors … Continue reading

Posted in Cloud Computing, Enhance Customer Contact, Enterprise Collaboration, Innovation, Internal Systems, Larger Enterprise, Messaging and Collaboration, Operational Efficiency, private cloud, Productivity Up, Costs Down, public cloud, Realtime, Small Business, Take the office with you, Unified Comms, Video Conferencing, Voice, VOIP | Leave a comment

10 reasons why a hosted phone system is good for SMEs

1) A State of the Art phone system A Rustyice Solutions Hosted Phone System provides business customers with a leading edge phone system without the associated capital cost. From day one you will have a system that delivers all the … Continue reading

Posted in Cloud Computing, Collaboration, Customer Experience, Enhance Customer Contact, Inclarity, Innovation, Larger Enterprise, Messaging and Collaboration, Platform (PAAS), Productivity Up, Costs Down, public cloud, Small Business, Small Business Communicate, Small Business Connect, Take the office with you, VOIP | Leave a comment

The 6 Biggest Benefits to Switching your business to Rustyice VoIP

The world is making the switch to VoIP, but in case you are still unsure if VoIP is right for you, here are six benefits to adding VoIP to your home and business. At £12 per user per month for … Continue reading

Posted in Business Integration, Cloud Computing, Critical Infrastructure, Enhance Customer Contact, Failsafe, Fortify, Home Automation, Home Networking, Innovation, Larger Enterprise, Messaging and Collaboration, Operational Efficiency, Platform (PAAS), Productivity Up, Costs Down, public cloud, Small Business, Small Business Communicate, Small Business Connect, Take the office with you, Telcentris, Voice, VOIP, Working From Home | Leave a comment

How practical is the potential of PaaS for changing the landscape of the VoIP PBX?

If you were to draw a systems-stack view of cloud services, ‘Platform as a Service’ (PaaS) is the layer between ‘Infrastructure as a Service’ (IaaS) and ‘Software as a Service’ (SaaS). Of all the cloud offerings, it is arguably the … Continue reading

Posted in Cloud Computing, Enhance Customer Contact, Messaging and Collaboration, Platform (PAAS), Productivity Up, Costs Down, public cloud, Take the office with you, Telcentris, Voice, VOIP | Leave a comment

Reaching a Geographically Diverse Client Base Through Webcasting

Keeping in touch with a geographically diverse client base is a challenge faced by businesses of all sizes, in all industries. On top of that, the requirement to remain connected across what can often be disparate and distributed organisations presents … Continue reading

Posted in Customer Engagement, Customer Experience, Enhance Customer Contact, Innovation, Internal Systems, Larger Enterprise, Messaging and Collaboration, Operational Efficiency, Productivity Up, Costs Down, Realtime, Small Business, Small Business Communicate, Small Business Connect, Unified Comms, Video, Webcast | Leave a comment

Super Fast Broadband in the UK? – The Facts 24/02/2011

Although the adverts give the impression that fibre is the latest Super fast broadband technology – it isn’t. It has been around since the 1960’s. Over half the population already has access to high speeds courtesy of Virgin Media. Setting … Continue reading

Posted in BT, Collaboration, Customer Experience, Data, Enhance Customer Contact, Home Networking, IP MPLS, Larger Enterprise, Messaging and Collaboration, Mushroom Networks, Operational Efficiency, Productivity Up, Costs Down, Small Business, Small Business Communicate, Small Business Connect, Take the office with you, Voice, VOIP, WAN, WAN Ethernet, xDSL Technology | Leave a comment

An Appointment With the Cable Guy?

Besides perhaps a root canal or a tax audit, few things can be more frustrating than making an appointment to have a telephone guy visit your home or even a long anticipated home delivery. You’re given a four-hour window (if … Continue reading

Posted in Customer Engagement, Customer Experience, Enhance Customer Contact, Innovation, Larger Enterprise, Messaging and Collaboration, Mobile Telephony, PSTN, Small Business, Small Business Communicate, Voice | Leave a comment

Rustyice Solutions VOIP/CRM Integration

Every business desktop seems to have some type of customer or ticket management software solution.  Outlook and Notes are very common personal contact managers, but other popular solutions include Salesforce, Goldmine, ACT, Microsoft CRM, Time Slips and the list goes … Continue reading

Posted in Enhance Customer Contact, Voice, VOIP | Leave a comment