Category Archives: Customer Engagement

Mobile Satellite Broadband for Events

Events come in all shapes and sizes from little cosy gatherings to gigantic extravaganzas. They also take place in allsorts of locations from city centres to remote mountaintops. Often they will be arranged in ad hoc places which do not … Continue reading

Posted in Customer Engagement, Customer Experience, Data, Electronic Commerce, LAN, Satellite Broadband, Satellite Technology, Small Business Communicate, Take the office with you, Voice, VOIP, WAN, Webcast | 3 Comments

Reaching a Geographically Diverse Client Base Through Webcasting

Keeping in touch with a geographically diverse client base is a challenge faced by businesses of all sizes, in all industries. On top of that, the requirement to remain connected across what can often be disparate and distributed organisations presents … Continue reading

Posted in Customer Engagement, Customer Experience, Enhance Customer Contact, Innovation, Internal Systems, Larger Enterprise, Messaging and Collaboration, Operational Efficiency, Productivity Up, Costs Down, Realtime, Small Business, Small Business Communicate, Small Business Connect, Unified Comms, Video, Webcast | Leave a comment

The Importance of Video to Unified Communications

Enterprise Connect was held last week in Orlando. Among what seemed to be a great deal of interesting presentations and tutorials was a discussion on the role of video in unified communications. John Bartlett, the principal of NetForecast, posted at … Continue reading

Posted in Business Integration, Cloud Computing, Collaboration, Customer Engagement, Customer Experience, E-Business, Electronic Commerce, Innovation, Larger Enterprise, Operation, Operational Efficiency, public cloud, Realtime, Small Business, Small Business Communicate, Small Business Connect, Unified Comms, Video, Video Conferencing, Web Services, Website | Leave a comment

An Appointment With the Cable Guy?

Besides perhaps a root canal or a tax audit, few things can be more frustrating than making an appointment to have a telephone guy visit your home or even a long anticipated home delivery. You’re given a four-hour window (if … Continue reading

Posted in Customer Engagement, Customer Experience, Enhance Customer Contact, Innovation, Larger Enterprise, Messaging and Collaboration, Mobile Telephony, PSTN, Small Business, Small Business Communicate, Voice | Leave a comment

The misunderstanding of “engagement marketing”

Since the advent of social media, there’s a lot of talk about engagement marketing. I like the term “engagement marketing”, as it describes the interaction with customers on an adult to adult level as well as the realisation that the … Continue reading

Posted in Customer Engagement, Web Services, Website | Leave a comment

How does a website work and function?

When surfing the web you look at and use many different websites but have you ever wondered how they work. Websites use many different technologies and web development techniques that all work in unison to create the designed layout, the … Continue reading

Posted in Customer Engagement, Design and Functionality, Search Engine Optimisation, Web Services, Website | Leave a comment